Introduction

We start with some figures which are not depicted in the graphic.

Total Responses	60
North America	55%
Europe	25%
Other	20%
Equipment user	95%
Purchase decision maker	86%
Average Equipment price	US$ 40.000
Average Equipment age	4,3 years


We didn't ask for manufacturers or equipment names, nevertheless two responses mentioned the USK7 from Krautkrämer and P-scan equipment from Force Institute.

What NDT equipment do you use most often?
That was obviously UT with 74%, but that's not only because NDTnet has a strong focus on Ultrasonics - this method is the most widely used and successful NDT method. We see that RT, AE and MT are also mentioned often.

The general satisfaction ranged from poor to excellent for the probability of detection (method) and functionality got the highest rating. Operator Manual and Equipment Documentation received a rating of "just OK."
NDT companies must improve their Homepage's contents! The the quality of NDT companies' Internet communications (Email)was even worse! One of the most prevalent responses to 'What should be most improved' was Internet appearances (see table). Satisfy your Customer! Only 40% intend to buy from the same company. But the price category will stay at the same level for 74% - So - no room for more Mercedes!
	the profile breakdown shows that survey responses were made by serious NDT professionals

Comments of the field 'What should be most improved' Internet appearance: access to technical support and advise Amount of real data on web pages communications to materials resources more companies coming on line more information on specific data Provide more technical info in web sites customer enquiries, after sales service after sales service Interactivity Information on NDT applications Information on applications Presence of companies Technical data availability technical information technical information and prices product tech. specifications, applications General Lower prices of automated systems operations manual the weight for x-tay generator biomonitoring Documentation documentation/training Innovative uses for Ultrasound IRT Manufactures should know there own equipment Operation Manuals software software modificable by the user Technology Training service caracterization thermal scanning computer interface and software function More consideration of field application TOFD technical assistance