NDT Customer Satisfaction Survey- |
As promised, we had a lottery, and six lucky participants won a NDTnet'97
CD-ROM!
Here are the winners and watch the solemn ceremony that was carried out
by Michelle
and Tamara - the two daughters of Rolf Diederichs' (your humble
editor).
We will have other NDT surveys - if you have any preferences please
send a message to rd@ndt.net.
| Total Responses | 60 |
| North America | 55% |
| Europe | 25% |
| Other | 20% |
| Equipment user | 95% |
| Purchase decision maker | 86% |
| Average Equipment price | US$ 40.000 |
| Average Equipment age | 4,3 years |
We didn't ask for manufacturers or equipment
names, nevertheless two responses mentioned the
USK7 from Krautkrämer and P-scan equipment
from Force Institute.
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ranged from poor to excellent for the probability of detection (method) and functionality got the highest rating. Operator Manual and Equipment Documentation received a rating of "just OK." The the quality of NDT companies' Internet communications (Email)was even worse! One of the most prevalent responses to 'What should be most improved' was Internet appearances (see table).
Only 40% intend to buy from the same company. But the price category will stay at the same level for 74% - So - no room for more Mercedes!
![]() | were made by serious NDT professionals
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| Comments of the field 'What should be most improved' Internet appearance: General |
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